Frequently Asked Questions

To ensure a comfortable fit for your dog collar, place a tape measure around the base of your dog’s neck with two fingers under the tape and refer to our Size Chart.  If the measurement is close or inbetween sizes, we recommend to size up.

Still not sure, we are here to help get in touch.

We recommend using a damp cloth to clean your collar and lead set.

If it does become wet, it is best to allow to air dry

Avoid salt water, as it may damage the hardware over time.

Although vegan leather is durable, it will not withstand from your dog chewing it.

Vegan Leather (PU),

Today, we see vegan leather materials as being one of the most popular alternatives to traditional animal leather. From luxury brands to fast fashion retail, vegan leather has taken on interest as the eco-friendly and cruelty-free alternative. Vegan leather is a composition of non animal materials such as polyurethane (PU) and as technology evolves, other more sustainable alternatives such as recycled rubber, waxed cotton, cork, and even fruit waste like pineapple leaves and apple peels.

 Like most things, the quality can vary.

1. Ethical and cruelty-free. 
2. Quality vegan leather is softer and more pliable than most animal leathers from day one.
3. Lighter in weight for comfort and neck support.
4. Extremely durable. Note - vegan leather will not have the longjevity as full grain or top grain animal leather.
5. Pigmentation easily applied.
6. More affordable than animal leather

Animal leather

Although leather is often made of cows’ skin, it can also be made from the skin of pigs, goats, sheep, dogs, and cats as well as crocodiles, ostriches, and other exotic animals. Typically the animals are slaughtered before their skin is torn from their bodies—but sometimes they’re skinned alive, dying slowly and painfully. Also, the toxins used in the tanning process pollutes the Earth.

An overview to leather grades

Full grain leather is the best quality and most expensive

Top-grain leather is the second-highest leather quality of the high-end category of leather products.

Genuine leather products are the lowest in quality. These products are made from leftover leather and do not look or feel as pleasing and will only last for a short time before they wear out. However, most people can afford this type of leather product as they are widely available.

Corrected-grain leather is also referred to as the lesser-known grain. The artificial grain has been embossed on the top and dressed out using dyes and stains. Imperfections are usually sanded off and then corrected. Corrected grain is used to make pigmented leather and readily available in stores as it is more affordable.

We accept returns on eligible items within 30 days of delivery. Items must be unused, unworn and unwashed, with original tags and packaging and proof of purchase.

We don’t offer exchanges. For a different size, colour or style, return your eligible item for a refund and place a new order.

For eligibility, exclusions and full details, see our Refund Policy.

Before sending anything back, email woof@maxandblu.com within 30 days of receiving your order. Include your name, order number, the item you would like to return and the reason. For faulty or damaged items, include clear photos of the issue. Once your return is approved, we’ll email return instructions and the return address.

$10 flat-rate shipping Australia-wide. Free on orders over $150.

Yes, we ship to most countries around the world. Standard tracked shipping to New Zealand is $15 AUD, with free shipping on orders over $200 AUD. Standard tracked international shipping is $30 AUD. Available shipping options for your order are shown at checkout.

We do our best to dispatch within 2-3 business days.  Tracking details will be sent to you via email as soon as your order has been dispatched.

Once your order has been packed and dispatched, we’ll email you tracking details so you can follow its journey. Delivery timeframes begin after dispatch and may vary depending on your location.

International orders may be subject to local duties, taxes or customs charges. These charges are the customer’s responsibility and are not included in your Max & Blu order total.